Val is a wonderful professional, and a delight to do business with. I was given a second-hand W10 PC which I wanted to upgrade to W11 before transferring my info from my old W7. Val was patient whilst I explored options and helped me gain understanding from all the info I collected (lots of back and forth emails). He did the transfer to W10 and spent extra time sorting out the unexpected issues that arose. I am doing the W11 upgrade later and Val will be the one I get for that, and all my future computer needs. Highly recommend him. Extremely friendly, courteous and helpful businessman.