My computer completely crashed on Christmas night (blue screen of death. ARRRGGHHH!!!). I couldn’t get hold of anyone to fix it on boxing day, but Val called back first thing the day after, quoted over the phone, collected, fixed & returned the PC, explained the problem, made sure it worked properly at home, and at a lower price than his original quote. He also advised how to improve the performance of my PC. Friendly, efficient, cost effective, and will be going back to Val to upgrade.